Refund and Return Policy – ZYLOCRYPTO
Effective Date: March 10, 2025
At ZYLOCRYPTO, we strive to ensure that all of our customers are completely satisfied with their purchases. However, we understand that sometimes situations arise where a refund or return may be necessary. Please read the following Refund and Return Policy to understand your rights and obligations.
1. General Refund and Return Policy
Due to the nature of our digital services, all purchases made on our website are non-refundable. Once the transaction is complete and the service is provided, we cannot offer a refund. This includes, but is not limited to, digital products, subscriptions, and other services provided by ZYLOCRYPTO.
2. Exceptions to the Refund Policy
We may make exceptions to our non-refundable policy under the following conditions:
- Service Delivery Failure: If you have purchased a service and we have failed to deliver it as agreed, you may be eligible for a refund or alternative compensation. Please contact our support team within 7 days of the service failure for assistance.
- Incorrect or Damaged Digital Products: If you have received an incorrect or damaged digital product, we will make every effort to correct the issue. Please notify us within 7 days of purchase so that we can resolve the matter promptly.
3. Process for Requesting a Refund or Return
If you believe you are eligible for a refund or return based on the exceptions above, please follow these steps:
- Contact Us: Send an email to our support team at info@syncali.xyz or call 812-897-3667. Provide the following details:
- Your order number
- A description of the issue
- Proof of purchase or payment
- Review and Resolution: Our support team will review your request and respond within 5-7 business days. If your request is approved, we will proceed with the appropriate resolution.
4. Subscription Cancellations
If you have purchased a subscription to one of our services, you may cancel your subscription at any time. However, please note that cancellation does not entitle you to a refund for any services that have already been rendered. If you cancel before the next billing cycle, your subscription will not be renewed.
5. Chargebacks
If a chargeback is initiated on a transaction, we will review the case and may take corrective actions, including suspending access to services or initiating legal actions if necessary. We encourage customers to first reach out to our support team before initiating chargebacks.
6. Contact Information
If you have any questions or concerns about our Refund and Return Policy, or if you wish to request a refund or return, please contact us at:
Email: info@syncali.xyz
Phone: 812-897-3667
Street: 1558 Bernardo STREET, BOONVILLE, INDIANA, United States
Website: https://syncali.xyz/